CPO Management Services has implemented a responsive customer service management approach
that focuses on the residents and their needs, while also implementing effective management/housing policies. These policies, such as a strict lease compliance and screening policy, ensure that residents will have and will be good neighbors. CPO addresses all residents and neighbors with dignity and respect. As part of our philosophy of changing communities from within, CPO’s “open door” policy invites applicants, residents, and community members to speak directly with Property Managers, Leasing Specialists, Recertification Specialists, Senior Leadership Team members, and the President of the company. Our staff is a visible presence in our neighborhoods, and we are committed to the communities we live and work within. CPO strives to keep residents in their homes and is very “hands-on” in helping residents address issues and behaviors that can threaten housing opportunities.

CPO upholds high standards for the maintenance technicians that work in our resident’s homes and
neighborhoods. Each technician is a trained, skilled professional embodying excellent customer service. To ensure that customer satisfaction remains strong, CPO has implemented a 24-hour maintenance hotline and response time policy to improve service to residents.

If you are a Columbus resident and need to place a service request for our maintenance department, please call our 24-Hour Maintenance Hotline at: 614-221-1627.


 
 
 
 


CPO’s customer service management model allows residents and neighbors to speak directly with Property Managers and other staff members.
 




910 East Broad Street , Columbus, OH 43205   Phone: (614) 253-0984
© 2006 Community Properties of Ohio Management Services. All rights reserved.


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